FREQUENTLY ASKED QUESTIONS
If you have any questions, please feel free to reach out to us via any of contact channels, alternatively see the frequently asked questions below:
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What’s the fit like?
Our jerseys are cut for comfort with a touch of performance — not too tight, not too loose. If you’re between sizes, we recommend sizing up.
Is there a minimum age to wear Ballie gear?
Not at all! While the brand was inspired by seasoned riders, anyone who appreciates timeless cycling kit can ride in Ballie.
Do you have a physical store?
Nope, we’re online only for now. That way we keep prices fair and pass the value on to you.
How do I know which size to order?
Our sizes are standard and the same as what you are probably used to. If you are unsure, check our sizing chart, click here.
Do you offer returns or exchanges?
Yes. If you’re not 100% happy with your order, you can return or exchange it within 30 days. No hoops, no hassles.
How long does delivery take?
Orders within SA usually arrive in 2–5 working days. If you’re further out (platteland deliveries), it might take a day or two extra.
Do you ship internationally?
Mostly we focus on South Africa, but we’re happy to look into international shipping on request — just reach out to us.
Who tests your gear?
Every piece is tested by real ballies who ride week in and week out — on gravel, tar, and trails. If it works for us, it’ll work for you.